Terms of Service
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These Terms of Service (“Terms”) are the rules for using teecrate.shop and for buying from Tee Crate, 11 Brookside Dr, Delmar, NY 12054, US. They explain how an order becomes a contract, what we promise about printing and delivery, what you promise about the names you ask us to print, and how a problem gets solved. By using the site or placing an order you agree to these Terms and to the policies they link to. Nothing here takes away consumer rights that the law where you live says cannot be waived. Questions go to support@teecrate.shop.
Key points
- Prices are in US dollars and shipping is free to the US, Canada, Australia and New Zealand, with no minimum.
- Orders are prepared in 1-3 business days and take 7-14 business days in transit.
- You can cancel or change an order within 24 hours of placing it.
- Every item, personalised ones included, can be returned within 60 days of delivery with a free return label; refunds are sent within 7 days of us receiving the return.
- We print names exactly as you type them. There is no proof step, so check the spelling.
- Our designs are original. You may not ask us to print characters, logos, team names or anything you have no right to use.
- These Terms are governed by the laws of the State of New York.
1. Using the site
You may browse teecrate.shop and buy shirts for yourself, your family and the people you are celebrating with. You must be old enough to make a binding contract where you live. If you are not, a parent or guardian must place the order. If you create an account, keep your password private and tell us straight away if you think someone else used it. You are responsible for orders placed from your account until you tell us otherwise.
2. What we sell
Tee Crate sells birthday shirts: tees for the birthday kid in toddler and youth sizes, baby bodysuits for first and half birthdays, raglan tees, a youth tank top, grown-up crew tees and a crewneck sweatshirt in sizes S to 5XL, and a canvas tote. Each shirt is its own product line in your cart, even when you are building a set for the whole birthday crew. That way you can see every size and every price before you pay, and you can return or exchange one shirt without touching the rest.
2.1 Pictures and descriptions
We describe each design, its colours, sizes and options as clearly as we can. Some pictures on the site are digital previews of a design rather than photos of a finished shirt, and colours can look a little different on different screens. The live preview on personalised products shows where your text goes; it is a layout guide, not an exact print sample. If what arrives is clearly different from what the product page described, our Returns & Exchanges Policy covers you.
2.2 Sizes
Kids, baby and grown-up sizes are listed separately on each product page and explained on the Size Guide. Choosing a size is your call; if you are unsure between 24 months and 2T, or between two youth sizes, email us before you order and we will help you think it through. A size that does not fit can be exchanged or returned within 60 days.
3. Personalised items and what you may ask us to print
Some designs carry a name, an age, a role or a party date that you type. By typing text into a personalisation field you confirm that:
- the text is yours to use, such as a child’s first name or a family nickname;
- it does not include a cartoon or film character, a brand or product name, a sports team, a school, a logo or any other name or mark that belongs to someone else;
- it is not hateful, threatening, sexual or otherwise unsuitable for a children’s birthday shirt.
We may refuse or cancel an order whose text breaks these rules and refund it in full. We print exactly what you type, with the capitals and spaces you used. We do not send a proof or mock-up before production, so read your text twice before you add the shirt to your crate. If you spot a mistake, you have 24 hours from ordering to fix it as described on Cancel or Change an Order.
3.1 Ages, dates and roles
The age you pick and the party date you type are printed as chosen. We do not check them against anything, and we never ask for a child’s real date of birth. Role options such as Mama, Grandpa, Big Sister or Cousin are fixed choices on the product page, so they always print the same way. If the role you need is not on the list, email us before ordering and we will tell you honestly whether another design fits.
4. Prices
All prices are shown in US dollars. Larger grown-up sizes cost a little more: 2XL and 3XL add $2, 4XL and 5XL add $4, and the product page shows the exact price for the size you pick. Optional paid add-ons, such as printing the party date on the back, are added only if you choose them, and the cart shows the amount. We do not collect sales tax at checkout. If your country charges import duties or taxes on delivery, those depend on the destination country. We may change prices at any time, but the price you see at checkout is the price of that order.
If a product is shown at an obviously wrong price because of a mistake, we will contact you before we ship and either fix the order with your agreement or cancel it and refund you in full.
5. Orders and acceptance
When you place an order you make an offer to buy the items in your crate. We accept the offer when we send the order confirmation email. We may decline or cancel an order if we cannot confirm payment, if the address is outside the US, Canada, Australia or New Zealand, if we suspect fraud, if the personalisation text breaks section 3, or if an item becomes unavailable. In each case we refund any payment in full and tell you why.
6. Payment
You agree to pay the total shown at checkout with one of the payment options offered there. Payment details are entered with the payment service you choose, and we do not store full card numbers. See Payment Methods for how payment works.
7. Shipping and delivery
Every order ships free to the four countries we serve. Orders are prepared in 1-3 business days and then take 7-14 business days in transit. These are our working estimates, not guaranteed dates. Planning for a party? Count up to 17 business days from order to doorstep in the slowest case and order earlier if you can. Delivery is to the address you give us, so check it carefully. Full details, including what happens if a parcel is late or goes missing, are in Shipping & Delivery.
8. Cancellations, returns and refunds
You may cancel or change an order within 24 hours of placing it. After that, production may have started and we cannot promise a change, but contact us anyway. You may return any item within 60 days of delivery for any reason, and we pay the return postage with a free return label. We send your refund to the original payment method within 7 days of receiving the return, or store credit if you prefer, which never expires. These policies are part of these Terms: Returns & Exchanges Policy, Refund Policy and Cancel or Change an Order.
8.1 Orders with several shirts
A birthday crate can hold a shirt for the birthday kid and one for each person in the crew. Because every shirt is its own line, the rules above apply shirt by shirt. You can return Dad’s tee because it is too big and keep everything else, or exchange a cousin’s youth size while the birthday kid’s tee stays put. A refund covers the shirt you sent back. Shirts from one order may arrive in more than one parcel; if that happens, the transit times above apply to each parcel.
| Step | When | What you can do |
|---|---|---|
| Order placed | Day 0 | Cancel or change sizes, roles and printed text within 24 hours |
| Preparation | 1-3 business days | Email us; changes are no longer promised |
| In transit | 7-14 business days | Ask us for shipping details if you have not heard from us |
| Delivered | Day of delivery | 60 days to return or exchange, free return label |
| Return received | Within 7 days | Refund sent to your original payment method, or store credit |
9. Promotions
If we ever offer a discount code, its own rules apply, it has no cash value and it cannot be applied to an order already placed. We may end a promotion at any time without affecting orders already made.
10. Content you send us
If you send us text, feedback or a photo, it must be honest and yours to share. We use a photo only to sort out the order it relates to and delete it 30 days after delivery, as our Privacy Policy explains. We never publish customer photos or messages.
11. Our intellectual property
The Tee Crate name, the crate-and-candle logo, our designs, drawings, product descriptions and site text belong to Tee Crate. You may share links to our pages, but you may not copy our designs or text, sell them, or use them to make your own products. See the Intellectual Property Policy and the DMCA page for details and for how to report a concern.
12. Acceptable use
Please do not try to break into the site, overload it, scrape it with automated tools (normal search engine indexing is fine), place fake orders or use the site for anything unlawful. We may block access for anyone who does.
13. Liability
We work hard to keep the site running and your orders on time, but we cannot promise the site will always be available or free of errors. To the extent the law allows, we are not responsible for indirect losses, such as a missed photo session or party costs, and our total responsibility for an order is limited to the amount you paid for it. This does not limit anything the law does not allow us to limit, such as liability for fraud, and it does not affect your consumer rights.
14. Governing law and disputes
These Terms and any order are governed by the laws of the State of New York, United States, without overriding any mandatory consumer protection law of the country where you live. If something goes wrong, please email us first; most problems with a birthday order are solved in one or two messages.
15. Changes to these Terms
We may update these Terms from time to time. The version shown when you placed your order applies to that order. The date at the top tells you when the Terms last changed.
16. Contact
Questions about these Terms? Email support@teecrate.shop, write to Tee Crate, 11 Brookside Dr, Delmar, NY 12054, US, or visit Contact Us. We reply within 24 hours on business days.