Payment Methods

Last updated: November 11, 2026

This page explains how paying for a Tee Crate order works: which currency our prices are in, when you are charged, what we see and do not see of your payment details, what to do if a payment does not go through, and how taxes, discounts and store credit fit in. We keep it honest and simple. If you have a question about paying for your crate that this page does not answer, write to support@teecrate.shop. We reply within 24 hours on business days.

1. How you can pay

When you reach checkout, you will see the payment options available for your order. Choose one, follow the steps on screen and your order is placed once the payment is confirmed. We only show payment options that are set up and working for the store, so what you see at checkout is what you can use.

We do not take payment by email, by phone, by bank transfer arranged privately or through messages. If anyone asks you to pay for a Tee Crate order outside the checkout on teecrate.shop, do not pay; forward the message to us.

2. Prices and currency

Every price on Tee Crate is in US dollars, whether you shop from the United States, Canada, Australia or New Zealand. If your card or account is in another currency, your bank or payment provider converts the amount when you pay, using its own exchange rate and, sometimes, its own fees. Those are set by your provider, not by us.

The price you see on a product page is the price of that item with the options you have chosen. A few options change the price, and the product page shows the change before you add the shirt to your crate:

3. What your total is made of

A crew order has many shirts, and each one is its own line in your cart. Before you pay, the cart and the checkout show every line with its size and options, its price, and the order total. There are no hidden charges added after you press the button. A typical birthday crate might look like this:

• one Number Candle Birthday Kid Tee for the birthday kid;
• two Birthday Crew Role Tees for Mama and Dad, one of them in 2XL with the $2 size add-on;
• one Sibling of the Birthday Kid Tee for big sister;
• shipping: $0.00.

The total at checkout is simply the sum of those lines. What you see is what you pay.

4. When you are charged

Your payment is taken when you place your order and the payment is confirmed. That is when your order moves to “Processing” and the getting-ready time of 1-3 business days begins. We do not charge you again later for the same order. If you change an order inside the 24-hour window and the change costs more, for example a larger adult size, we tell you the difference by email first and nothing extra is charged without your agreement.

Some payment services place a temporary hold on your account while a payment is being confirmed. If you see a pending amount that later disappears, that was a hold released by your provider, not a second charge.

5. Keeping your payment safe

Our checkout runs over an encrypted connection; look for the padlock in your browser’s address bar. Your payment details are entered with the payment service shown at checkout. Tee Crate does not see or store your full card number or your payment account password. What we keep is the information needed to run your order: your name, email, shipping and billing address, the items, the amount and the payment status. Our Privacy Policy explains this in full.

6. If your payment does not go through

A payment can be declined for many reasons, and most of them have nothing to do with us. Try these steps:

1. Check that the billing address matches the one your bank or payment account has on file, including the ZIP or postal code.
2. Check the card number, expiry date and security code, if you are paying by card.
3. Make sure your bank allows online payments in US dollars. Some cards block foreign-currency payments until you allow them.
4. Try another payment option shown at checkout.
5. Contact your bank or payment provider; they can tell you why a payment was stopped.

If your order shows “Pending payment” or “Failed”, it has not been placed for production. Email us before you try again if you are worried about being charged twice, and we will check what happened.

7. Order checks

Like many online shops, we may occasionally need to confirm an order before preparing it, for example when the billing and shipping details look very different or a payment needs extra confirmation. If that happens, we email you from support@teecrate.shop and the order waits until we hear back. We never ask for your full card number or password by email. If we cannot confirm an order, we cancel it and refund the full amount within 7 days, as described on our Cancel or Change an Order page.

8. Taxes and duties

Tee Crate does not add sales tax at checkout. The total you see before paying is what we charge. Orders to Canada, Australia and New Zealand cross a border, and import duties or taxes depend on the destination country and its rules. They are not part of our checkout total. If you have a question about this for your country, contact us before you order and we will help as far as we can.

9. Discount codes and store credit

If we ever offer a discount code, it will be entered in the coupon field in the cart or at checkout, and the reduced total will be shown before you pay. Codes cannot be added to an order after it has been placed.

Store credit is something you can choose instead of a money refund when you return an item. It is worth the same as the refund and it never expires, which makes it handy for a sibling’s birthday next year. To use store credit on a new order, email us before you order and we will explain how it will be applied.

10. Refunds go back the same way

Any refund goes back to the payment method you used at checkout, and to the person who paid. We issue refunds within 7 days of receiving your return, and for cancellations within 7 days of our cancellation confirmation. After that, your bank or payment provider decides how quickly the money shows on your statement. The full rules are on our Refund Policy page.

11. Paying for someone else’s order

Grandparents often pay for the whole crew. That is completely fine: the person who pays enters their own payment details and billing address at checkout, and can put the family’s address as the shipping address. Remember that any refund later goes back to the person who paid, while exchanges and store credit can be arranged for the family that received the shirts.

12. Protecting yourself

• Only pay on the checkout page of teecrate.shop, with the padlock in the address bar.
• Never send card numbers or passwords by email, to us or to anyone else.
• Check that emails really come from support@teecrate.shop before replying with order details.
• Keep your order confirmation email; it shows exactly what you paid for.

13. Checking out on a phone

Many families order on a phone between naps and school pick-ups, so the checkout is made to work on a small screen. A few tips make it smoother. Turn your phone sideways if a long address field is hard to read. If you switch apps to look up a card or an address, come back to the same browser tab; your crate stays in the cart. If your phone fills in an old address automatically, check it before you pay, especially if you are sending the crate to Grandma’s house rather than your own. And if the page seems to freeze after you press the pay button, wait a moment before pressing again; a second press can start a second payment.

14. Payment questions we hear a lot

Can I pay for part of the crew now and the rest later?

Each order is paid in full when it is placed. You can, however, place more than one order. Shipping is free on every order, so splitting the crew across two orders costs nothing extra. Just leave enough time before the party for both.

Can two people split the payment for one order?

One order is paid with one payment. If two households want to share the cost, the easiest way is two orders, one for each household’s shirts.

Why does my bank show a different amount?

If your account is not in US dollars, your bank converts the price and may add a fee of its own. The amount in US dollars is the one on your order confirmation.

Do you keep my card on file?

No. Tee Crate does not store full card numbers. If a payment service offers to remember your details, that is between you and that service.

Which payment options will I see?

The options shown at checkout are the ones available for the store at that moment. We will update this page whenever the options change.

Is it safe to order for a child’s birthday with a child’s name?

Yes. A personalised name is only used to print the shirt and to show it on your order. It is not needed to make the payment, and you never have to type it into a payment field. If you would rather not use a full name, a nickname or initials work just as well on the shirt. Our Privacy Policy explains how order details are kept and for how long.

15. Contact us

Questions about a charge, a declined payment or a total you do not understand? Email support@teecrate.shop or use our Submit Ticket page, with your order number if you have one. We reply within 24 hours on business days. More answers are in our FAQs and the Help Center.

Tee Crate, 11 Brookside Dr, Delmar, NY 12054, US.