Help Center

Last updated: November 11, 2026

Welcome to the Tee Crate Help Center. Think of it as the map of every help page we have. Each section below gives you the short version of one topic, the numbers that matter, and the page with the full answer. Most families find what they need here in under a minute. If you do not, our inbox at support@teecrate.shop is open, and we reply within 24 hours on business days.

Quick answers

These are the five questions we get most often, answered in one go.

Will my order arrive before the party?

Count backwards from the party date. Preparation takes 1-3 business days and transit takes 7-14 business days, so the slowest case is about 17 business days. Order at least that far ahead. This is arithmetic from our numbers, not a guarantee; if the party is sooner, email us first.

24M or 2T?

24M suits a baby still in diapers; 2T is a slightly longer, slimmer toddler cut for a child out of diapers. The Size Guide explains all our sizes.

I typed a name wrong. What do I do?

Email us within 24 hours of ordering with your order number and the correct spelling. We print exactly what you type and do not send a proof, so the sooner you write, the better.

Can I return a personalised shirt?

Yes. Every item, personalised ones included, can be returned within 60 days of delivery, for any reason, with a free return label.

Is every family shirt a separate item?

Yes. Each shirt is its own line in the crate with its own size and price, so you can check every person before you pay.

Orders

An order starts when you check out and receive your confirmation email. That email has your order number, which is the key to every other kind of help. Keep it handy until the parcel arrives. If you want to see where your order is, the Order Tracking page lets you look it up with your order number and the email address you used at checkout, and explains what each order status means.

Want to change something? You have 24 hours after ordering to cancel or change sizes, colours, ages, roles, names or the delivery address. After that window your shirts may already be in production, so changes cannot be promised. The full rules are on Cancel or Change an Order.

Ordering a big set for a whole family, a daycare or a party? Add every shirt to the crate with its own size. If the list is long, email it to us first and we will help you match each person to the right product.

Shipping and party timing

We ship to four countries only: the United States, Canada, Australia and New Zealand. Shipping is free to all four with no minimum order, and every order ships from the USA. There is one shipping option, so there is nothing to choose at checkout. When shipping details are available for your order, we email them to you.

Planning for a party date is the part families worry about most. Our honest planning number is 17 business days door to door in the slowest case, about three and a half weeks. Holidays and weather can slow carriers down, so for a party near a holiday, give yourself a little extra time. For Canada, Australia and New Zealand, duties and import taxes depend on the destination country’s rules. Everything about delivery is on the Shipping & Delivery page.

Returns and exchanges

You can send anything back within 60 days of delivery, for any reason. That includes personalised shirts, and it includes simply changing your mind. To start, email us with your order number, the items coming back and whether you want a refund, store credit or a different size or colour. We send you a free return label, so return postage costs you nothing.

Exchanges are the usual answer when a size is wrong. Tell us the size you need and we will arrange it. Step-by-step instructions, including how to pack the return, are on the Returns & Exchanges Policy page.

Refunds

Once your return reaches us, we send your refund within 7 days, back to the original payment method. If you prefer, we can give you store credit instead, and store credit never expires, which is handy when the next birthday in the family is only a few months away. If you cancel within 24 hours of ordering, you get a full refund too. When your money arrives in your account after we send it depends on your bank or payment provider. The Refund Policy page covers every refund case.

Payments

Payment happens at checkout. The payment options available are shown there, and you enter your payment details with the payment service you choose. We never ask for card details by email, by phone or anywhere other than the checkout. Prices are in US dollars. We do not add sales tax at checkout. Read the Payment Methods page for the details, including what to do if a payment fails.

Products and sizes

Our shelves are sorted by age and by person. Ages 1 to 10 each have a shelf, plus half birthdays. The categories are Birthday Kid Tees, First Birthday & Baby, Grown-Up Crew Tees, Siblings & Cousins and Party-Day Extras. Every design is original, with no cartoon characters, licensed characters, logos or team names.

Sizes come in four systems: baby 6M, 12M, 18M and 24M; toddler 2T, 3T, 4T and 5T; youth YXS, YS, YM, YL and YXL; and adult S, M, L, XL, 2XL, 3XL, 4XL and 5XL. Adult 2XL and 3XL cost $2 more, and 4XL and 5XL cost $4 more. The Size Guide explains who each size is for, how to choose between two sizes and how to buy for someone else’s child.

If you need a specific detail about a style, such as its fabric or how it should be washed, look at its product page first. If the detail is not there, email us and we will tell you what we know for that style.

Personalised shirts

Three items take a name: the Name & Age Birthday Kid Tee, the Cake Smash Name Baby Bodysuit and the Sibling Name & Role Kids Tee. Type the name into the field on the product page and the live preview shows it over the picture. We print exactly what you type and do not send a proof first, so check capital letters and spelling before adding it to the crate. Names must be a person’s name or nickname; we do not print brand, team, school or character names.

Account and privacy

You can check out as a guest or with an account, depending on what checkout offers. If you have an account, you can sign in to see your past orders. We keep only the details we need to make and deliver your order and to answer your emails. We do not take photo uploads on the site; if you email us a photo, for example of a damaged shirt, we delete it 30 days after your order is delivered. To ask what we hold about you or to ask us to delete it, email us with “Privacy” in the subject line. The Privacy Policy and Terms of Service have the full details.

Copyright and designs

If you believe something on our site copies your work, the DMCA page tells you how to send a notice, and the Intellectual Property Policy explains how we handle designs and personalised text.

Help by situation

Sometimes it is easier to start from what is happening than from a topic name. Find your situation in the table and follow the link.

A party-day checklist

Here is a simple checklist many families use when they order birthday shirts for the whole crew. It is not a rule, just a way to avoid the usual last-minute surprises.

1. Write down the crew. List every person who will wear a shirt: the birthday kid, parents, grandparents, aunts, uncles, siblings and cousins.
2. Collect sizes. Note each person’s size in the right system: months for babies, T sizes for toddlers, youth letters for school-age kids and adult letters for grown-ups.
3. Check the date. Count about 17 business days back from the party. If today is later than that, email us before ordering.
4. Pack the crate. Add the birthday kid’s shirt first, then each person in the crew. Check every size line in the crate before paying.
5. Check spelling twice. For name shirts, read the name aloud, letter by letter.
6. Keep the confirmation email. If anything needs fixing, the order number gets you help fastest.
7. Try the shirts on as soon as they arrive. Do not wait until party morning. If a size is off, you still have 60 days from delivery to exchange it, but an exchange shirt is prepared and shipped like a new order, so it may not arrive before the party. Trying everything on the day the parcel lands gives you the most time to decide.
8. Keep a spare plan for the cake. If the birthday kid is having a cake smash, a second simple outfit for the messy part keeps the nice shirt clean for photos.

Still need help?

Email support@teecrate.shop with your order number, if you have one, and a short description of what you need. For a step-by-step checklist of what to include for each type of question, use our Submit a Ticket page. You can also read our FAQs, learn more about Tee Crate, see our Contact Us page or browse the whole site on our Sitemap. We reply within 24 hours on business days.