Privacy Policy
Last updated:
This Privacy Policy explains what personal information Tee Crate collects when you visit teecrate.shop or order birthday shirts from us, why we need it, who sees it, how long we keep it and what you can ask us to do with it. Tee Crate is run from 11 Brookside Dr, Delmar, NY 12054, US. A birthday order often carries a child’s name, an age and a party date, so we wrote this page with parents, grandparents and gift buyers in mind. Any privacy question can go to support@teecrate.shop, and we reply within 24 hours on business days.
Privacy at a glance
- We collect what we need to pack your crate, ship it and help you: contact details, addresses, what you ordered and any name you asked us to print.
- We do not sell or rent your personal information to anyone.
- We do not run analytics or advertising trackers on the site. Cookies are used for the cart, the checkout session and logging in.
- We do not take photo uploads. If you email us a photo, we delete it 30 days after your order is delivered.
- Card and payment details are entered with the payment service shown at checkout, not stored by us.
- You can ask to see, correct or delete your information at any time by email.
1. Who we are and what this policy covers
“Tee Crate”, “we” and “us” mean the store at teecrate.shop, operated from the address above. This policy covers the website, the cart and checkout, your customer account if you make one, order emails and any email you send to our support address. It does not cover other websites you reach through a link, such as a payment service’s own pages; those have their own privacy policies.
We sell to shoppers in the United States, Canada, Australia and New Zealand. The store is meant for adults buying for their family and friends. Children do not order from us, even though many of our shirts are made for them.
2. Information we collect
2.1 Information you give us
When you place an order, we ask for your name, email address, billing address and shipping address. A phone number field may appear at checkout; fill it in only if you want to. If you make an account, we also keep your login email and a protected version of your password. When you write to us, we keep the email address you wrote from and whatever you put in your message.
2.2 Personalisation details
Three of our designs can carry a name: the Name & Age Birthday Kid Tee, the Cake Smash Name Baby Bodysuit and the Sibling Name & Role Kids Tee. The Name & Age tee can also carry a party date on the back if you choose that add-on. Whatever you type in those fields travels with your order so we can print it. In practice that is often a child’s first name and an age. We use it only to make and ship your shirt and to answer your questions about it. We suggest a first name or a nickname rather than a full name, and we never need a child’s birthday, school or address to print a shirt.
2.3 Information collected automatically
Like every website, our server receives technical details when a page loads: your IP address, browser type, the page you asked for and the time. These details appear in normal server logs that help us keep the site running and spot abuse. We do not add analytics tools, advertising pixels, heat maps or session recorders on top of that.
2.4 Information from others
When a payment service is connected at checkout, it tells us whether a payment went through and gives us limited details such as the payment type. It never gives us a full card number. Delivery partners may send us status updates about your parcel so we can answer “where is it?” questions.
3. How we use your information
| Information | What we use it for |
|---|---|
| Name, email, addresses | Taking your order, shipping it, sending order emails and answering you |
| Names, ages and dates you type for printing | Printing the shirt exactly as typed and checking an order if you ask us about it |
| Order history | Cancellations within 24 hours, returns within 60 days, refunds and store credit |
| Messages to support | Answering you, usually within 24 hours on business days |
| Server logs | Keeping the site secure, stopping fraud and fixing errors |
We also keep the records the law asks a store to keep, such as order and refund records for accounting. If we ever start sending newsletters or offers, we will do so only to people who say yes, and every such email will have an unsubscribe link. Today we send only emails about your order and replies to your messages.
If you are in a place whose law asks for a legal basis, ours are: performing our contract with you (orders, delivery, returns), our legitimate interest in running a safe store (security and fraud checks), legal duties (tax and accounting records) and your consent (anything optional, such as a phone number you chose to give).
4. Cookies
We keep cookies to the small set a store needs to work. They remember what is in your crate (our name for the cart), keep your checkout session together from one page to the next, and keep you logged in if you have an account. Without them the cart would empty itself every time you clicked. We do not use cookies for analytics or advertising. Some pages may also store small settings in your own browser, such as a party date you typed into an order-by helper, so the date is still there on the next page; that setting stays on your device and is not sent to us.
You can delete or block cookies in your browser settings at any time. If you block them, browsing still works, but adding shirts to the crate and checking out will not.
5. Who we share information with
We share personal information only with the services that help us run the store, and only the part they need:
- Production and delivery partners receive the shipping name and address, the items, sizes and the exact text to print, so they can make and send your shirts.
- The payment service shown at checkout receives what it needs to take the payment. You enter payment details with that service directly.
- Our website host and email provider store the site, the order records and our support inbox.
We may also disclose information when the law requires it, to protect our customers or our rights, or if the store is ever sold or merged, in which case this policy would continue to protect your information. We do not sell or rent personal information, and we do not share it for targeted advertising.
6. Photos you send us
Our product pages do not have photo upload fields, and none of our designs need a photo. Sometimes a customer emails a picture anyway, for example to show a print problem or a shirt that arrived damaged. We use such a photo only to sort out that order. We delete customer photos 30 days after the order is delivered. If you send a picture of a child, please crop it to the shirt where you can; we never use customer photos on the site or anywhere else.
6.1 Gift orders and the birthday crew
A crate often holds shirts for several people: the birthday kid, a mama, a dad, a grandpa, two cousins. We do not ask for anybody’s details except the person ordering and the person receiving the parcel. Roles such as “Grandma” or “Big Sister” are product options, not personal data about a real person. If you ship a gift straight to someone else, we use their name and address only to deliver it, and we do not contact them for anything else. A gift message, if you add one in an order note, is not printed on any shirt and is read only by us while we handle your order.
7. How long we keep information
- Order records (name, address, items, amounts): as long as tax and accounting rules require.
- Personalisation text: kept with the order record so we can answer questions about a print and handle a return within 60 days; you can ask us to remove it once your order is complete.
- Support emails: as long as they help with your order or request, then deleted.
- Customer photos: deleted 30 days after delivery.
- Accounts: until you ask us to close yours.
- Store credit: store credit never expires, so we keep the record of any credit you hold until it is used or you ask us to remove it.
8. How we protect information
The whole site uses encrypted HTTPS connections. Only the people and services that need order details can reach them. Payment details are handled by the payment service, not kept on our server. No system is perfectly safe, so if something ever goes wrong in a way that affects you, we will tell you as the law requires.
9. Your rights and choices
Depending on where you live, you may have the right to see the information we hold about you, correct it, delete it, get a copy in a portable format, object to some uses, or withdraw consent you gave. You do not need to know which law applies; just ask. Email support@teecrate.shop from the address you used for your order and tell us what you want. We may ask a simple question to confirm the request is really from you, then answer within the time the law allows. Using these rights never changes how we treat you or your orders.
Some things we cannot delete straight away, such as records the law makes us keep, or an order that is still being made or shipped. In that case we tell you what we kept and why.
10. Children’s privacy
Our shirts are for kids, but the store is for grown-ups. We do not knowingly collect personal information from children under 13 (or the higher age your local law sets). A child’s first name and age typed by a parent or relative for printing are treated as order details of that adult and handled as described above. If you believe a child has sent us information directly, email us and we will delete it.
11. International visitors
Tee Crate is based in the United States, and the services we use may store information in the United States or other countries. If you order from Canada, Australia or New Zealand, your information may be handled outside your country. We use only services that protect information in line with the law that applies to them.
12. Changes to this policy
If our practices change, for example if we connect a new payment service or add any tool that collects information, we will update this page first and change the “Last updated” date at the top. If a change matters for orders you already placed, we will tell you by email.
13. Contact us about privacy
Write to support@teecrate.shop with “Privacy” in the subject line, or by post to Tee Crate, 11 Brookside Dr, Delmar, NY 12054, US. Related pages: Terms of Service, Payment Methods, Contact Us and the Help Center.