Shipping & Delivery

Last updated: November 11, 2026

A birthday shirt has one job: be there on the day. This page tells you how a Tee Crate order travels from the moment you press the button to the moment the crate lands at your door, how long each part takes, what it costs (nothing) and where we can send it. It also gives you a simple way to work out when to order for a party date. If anything here leaves you guessing, write to support@teecrate.shop. We answer within 24 hours on business days.

1. The two clocks: getting ready and getting there

Every order runs on two clocks, one after the other. The first clock is the getting-ready time. Each shirt, baby bodysuit, sweatshirt or tote in your crate is prepared for your order, with the age, the role or the name you picked. That takes 1-3 business days. The second clock starts when the parcel leaves us and is handed to the delivery service. That is the time on the road, and it is 7-14 business days to every country we serve.

The two clocks add up. A quick order might be ready in one business day and arrive in seven, so it could reach you in about eight business days. A slow one could take the full three days to get ready and the full fourteen on the road, which is 17 business days. We plan with the slow number, and we ask you to do the same when there is a party on the calendar. Faster is nice. On time is the goal.

Business days are Monday to Friday. Weekends and public holidays do not count on either clock. An order placed on a Saturday starts its getting-ready time on Monday.

2. Shipping costs and delivery times by country

Shipping is free to all four countries we serve. There is no order minimum, no coupon and no free-shipping threshold to reach. One shirt for the birthday kid ships free, and so does a crate with the whole crew in it. The shipping line at checkout shows $0.00 before you pay.

These are estimates, not promised dates. Weather, holidays and busy seasons can slow a delivery service down, and we cannot control what happens once a parcel is on the road. What we can do is tell you the honest range, which is the one in the table.

3. Ordering for a party date

This is the part most parents ask about, so here is the plain arithmetic. Take the slowest getting-ready time (3 business days) and the slowest road time (14 business days). That is 17 business days. Count 17 business days back from the party, skipping weekends and holidays, and order on or before that day. In everyday terms that is about three and a half weeks before the party.

Some examples to make it real:

• A Saturday party for a third birthday. Count back 17 business days from the Friday before. Ordering around three and a half weeks ahead keeps you inside the worst case.
• A cake-smash photo session before the first birthday. Photo sessions often happen a week or two before the party itself. Count back from the session date, not the party date, so the baby bodysuit is there for the photos.
• A daycare or classroom celebration. These usually fall on a school day near the birthday. Use that day as your target.
• Family flying in from Canada or Australia. If grandparents want their crew tees delivered to their own home before they travel, count back from the day they leave, and use their address for their part of the order.

The 17-day figure is arithmetic from our own numbers. It is a careful planning rule, not a guarantee from the delivery service. If your party is closer than that, email us before ordering and tell us the date. We will tell you honestly whether it looks possible.

4. Where we ship

We deliver to addresses in the United States, Canada, Australia and New Zealand. Checkout only offers shipping for these four countries, so if you enter an address anywhere else, there will be no shipping option to choose. We are not able to send orders to other countries at the moment.

Every order ships from the USA. If you have a P.O. box, a military address or a parcel locker, please email us before you order so we can check it with you first. We would rather sort that out at the start than have a birthday parcel stuck somewhere.

5. One crate, many shirts

Tee Crate is built for ordering the whole birthday crew at once: the birthday kid’s tee, Mama, Dad, Grandma and Grandpa, big brother, big sister, cousins. Each shirt is its own line in your cart, with its own size, so you can see every piece and the total before you pay.

Shirts in the same order usually travel together. Now and then, different styles in one order are prepared separately, and your crate may arrive in more than one parcel, on different days. You never pay extra for that. If one parcel arrives and another has not yet, do not worry straight away; the second one may simply be a day or two behind. If it still has not appeared by the end of the estimate, write to us.

6. Sending part of the order to someone else

One order goes to one shipping address. If Grandma lives in another state or another country and wants her shirt sent straight to her, place her part as a separate order with her address. Shipping is free on both orders, so splitting costs you nothing. Just make sure both orders are placed early enough for the party date.

7. Shipping updates

You get an order confirmation email as soon as your order is placed. When shipping details for your parcel are available, we email them to you. You can also check your order status at any time on our Order Tracking page using your order number and the email you used at checkout. If an email from us has not arrived, please look in your spam or promotions folder first, then write to us.

8. Check the address before you press the button

Most delivery problems start with a small typo. Before you place your order, check the name, the street number, the apartment or unit number and the ZIP or postal code. If you notice a mistake after ordering, email us straight away. Inside the first 24 hours we can usually fix it, as explained on our Cancel or Change an Order page. Once a parcel is on its way, we may not be able to change where it goes.

If a parcel comes back to us because the address could not be used, contact us and we will work out the next step together.

9. Late, missing or damaged parcels

If the estimate has passed and your parcel has not arrived, or the shipping details have not changed for a while, email support@teecrate.shop with your order number. Tell us the party date if it is coming up. We will look into it and help you, case by case. If a parcel shows as delivered but you cannot find it, check with neighbours, building reception and anywhere a parcel might be left, then write to us.

If anything arrives damaged or wrong, such as a misprinted age, a wrong size or a shirt for the wrong role, take a photo of the item and the label and send it to us. We will put it right. Our Returns & Exchanges Policy explains the steps, and the Refund Policy explains how money comes back to you if you would rather have a refund.

10. Duties, taxes and prices

All prices on Tee Crate are in US dollars. Orders to Canada, Australia and New Zealand cross a border, and import duties or taxes depend on the destination country and its own rules. Your bank or card provider may also show the charge in your own currency, using its own exchange rate. If you are ordering from outside the United States and want to understand what might apply to you, contact us before you order and we will help as far as we can.

11. Busy times of year

Birthdays happen in every month, so there is no single rush season for us. Delivery services do get busier around big holidays, and their road times can stretch then. Our estimates already use the longest road time we expect, but if a birthday falls close to a major holiday, ordering a little earlier than the 17-business-day rule is a kind thing to do for yourself.

12. When the parcel arrives

Open the crate as soon as it comes, even if the party is still a week or two away. Lay every shirt out and check three things against your order: the size on each label, the age or role printed on each shirt, and the spelling of any name. It takes two minutes and it is far better to find a problem on a quiet Tuesday than on the morning of the party.

If everything looks right, keep the shirts folded and away from little hands until the day. If a size looks too small or too big, you have time to ask for an exchange, which is explained on our Returns & Exchanges page. Remember that an exchange shirt is prepared and shipped like a new order, so it runs on the same two clocks described at the top of this page. That is one more reason to open the parcel early.

Keep the order email until after the party. It has your order number, which is the quickest way for us to find your crate if you need to write to us later.

13. Questions about shipping

If you have a party date and a question, we are happy to help you plan. Email support@teecrate.shop, open a ticket from our Submit Ticket page or browse the Help Center. Please include your order number if you already have one, and the date of the party. We reply within 24 hours on business days.

A short note on what we cannot do: we do not offer paid faster shipping, and choosing a different delivery service is not possible at checkout. The getting-ready time also stays the same however soon the party is, because every shirt is prepared for your order. That is why the best tool you have is the calendar: order early, open the crate early, and the shirts will be waiting for the candles.

Tee Crate, 11 Brookside Dr, Delmar, NY 12054, US.