Returns & Exchanges Policy

Last updated: November 11, 2026

Kids grow between the day you order and the day of the party. Sometimes Grandpa turns out to be an XL, not an L. Sometimes the party theme changes and the shirt no longer fits the plan. This page is the how-to for sending something back or swapping it: who can return what, the steps, the free return label, and what happens once your parcel reaches us. The money side, meaning when and how a refund lands, has its own page, the Refund Policy. Questions about a return go to support@teecrate.shop, and we reply within 24 hours on business days.

1. Sixty days, any reason

You have 60 days from the day your order is delivered to tell us you want to return or exchange something. You do not need to give a reason, and you do not need to have a problem with the shirt. Maybe the birthday kid wanted the dinosaur after all. Maybe the party moved and the cousins could not come. That is all fine with us.

The 60 days start on the delivery date, not the order date and not the party date. So if your crate arrives three weeks before the party, you still have plenty of time after the party to sort out a size that did not work.

If you are not sure whether you are still inside the window, send us your order number and we will check the delivery date for you. A quick question costs nothing, and we would rather help you sort out a size than have a shirt sit unworn in a drawer.

2. What you can send back

You can return any single item, any mix of items or the whole crate. Each shirt is its own line on your order, so returning Dad’s tee does not touch the birthday kid’s tee or anyone else’s. The same rule covers every product type we sell: kids tees, baby bodysuits, raglans, the youth tank top, adult tees, the crewneck sweatshirt and the canvas tote.

Personalised items, such as a tee with the birthday kid’s name, the cake-smash baby bodysuit with a name or a sibling tee with a name, can be returned within the same 60 days. Please keep in mind that a name shirt cannot be passed on to another child, so double-check the spelling before you order. We print exactly what you type.

We ask that returned items are clean and folded. We know birthday shirts meet frosting. If something has already been worn to the party and you are not happy with it, write to us first and tell us what happened; we will talk it through with you.

3. How to start a return or exchange

1. Email us. Write to support@teecrate.shop or use the Submit Ticket page. Include your order number and the name you used at checkout.
2. Tell us which items. For example: “Mama tee, size M, and the big sister tee, size YS.” If it is an exchange, tell us the size, colour or style you want instead.
3. Get your free label. We reply within 24 hours on business days with the return details and a return label. You do not pay for it.
4. Pack it up. Fold the items, put them in a bag or box, and attach the label. A note with your order number inside the parcel helps us match it quickly.
5. Send it off. Drop the parcel where the label says. Keep any receipt you are given until your return is finished.

Please do not post anything back to us without writing first. A parcel that arrives with no message is hard to match to an order, and it can slow everything down.

4. Return postage is on us

Return postage is free for every return, whether something is wrong or you simply changed your mind. We send you a free return label. You do not pay to send it, and we do not take the cost of the label out of your refund.

If you live in Canada, Australia or New Zealand and the label we send cannot be used where you are, tell us. We will sort out another way to get the item back to us at no cost to you.

5. Exchanges

An exchange is the easiest way to fix a size. Tell us what you are sending back and what you want instead, and we will prepare the new piece once the swap is confirmed. The new piece ships free, like every Tee Crate order.

Some practical things to know:

• Timing: the new shirt is prepared and shipped like a new order, so it takes 1-3 business days to get ready and 7-14 business days on the road. If you need the exchange before a party, ask as soon as the parcel arrives.
• Price differences: adult sizes 2XL and 3XL cost $2 more, and 4XL and 5XL cost $4 more. If your exchange moves into a different price band, we will tell you the difference by email before anything is sent.
• Personalised pieces: if you want a different name or a different age, that counts as a new personalised shirt. We will set it up with you by email.
• Switching style: you can exchange a tee for a different design or product, such as a raglan instead of a tee. Any price difference is settled the same way.

6. A few sizing stories we hear a lot

We share these so you can decide quickly and maybe avoid a return altogether. Before you order, our Size Guide explains how our kid sizes, baby sizes and adult sizes work.

• 24M or 2T? A 24-month size is cut for a baby still in diapers. A 2T is a toddler cut, a little longer and slimmer. If the bodysuit is too snug over a diaper, an exchange for a tee in 2T can be the answer.
• The growth spurt. You order a 4T six weeks before the fourth birthday and by the party it is short. Exchange for 5T and keep the 4T worry for next year.
• The crew that guessed. Uncle orders an L for himself, then tries his brother’s XL and likes the roomier fit. Exchange the L for an XL.
• The sibling shuffle. Big Sister and Cousin got each other’s sizes. Send both back, get both swapped.

7. Something wrong with your order

If a shirt arrives with the wrong age, the wrong role, a name spelled differently from what you typed, the wrong size or a print flaw, that is our mistake to fix. Email us within the 60 days with your order number and a clear photo of the problem and the size label. We will offer a replacement or a refund, whichever you prefer. Whether we need the item back depends on the case, and we will tell you in our reply. You never pay to send back an item that was our mistake.

If the name on the shirt matches exactly what you typed, including a typo, that is not a print error, but it can still be returned within 60 days like any other item.

8. What happens after your return arrives

When your parcel reaches us, we check it against the items you told us about. Then:

• For a refund, the money goes back to your original payment method within 7 days of us receiving your return. The Refund Policy has the details.
• For an exchange, the new piece is prepared and shipped to you, free.
• For store credit, we confirm the amount by email. Store credit never expires, so it can wait for next year’s birthday.

We email you at each step so you are never left wondering where your return is.

9. Which option fits your situation

Not sure whether to ask for a refund, an exchange or store credit? This table gives the usual answer for the situations we see most. You can always choose differently; it is your return.

10. Returning part of a crew order

A crew order often has six, eight or ten shirts in it. Returning one of them is simple, because every shirt is its own line on the order. We only handle the lines you name; the rest of the crate stays exactly as it is. If you return two shirts today and realise next week that a third one does not fit, that is fine too. Each request is handled on its own, as long as it is inside the 60 days from delivery.

If the shirts in your order arrived in more than one parcel, the 60 days are counted from the delivery of the parcel that held the item you are returning.

11. Packing tips for a smooth return

• Fold each shirt and keep any pieces of the same order together in one parcel when you can.
• Put a slip of paper inside with your order number and your name. It saves a round of emails.
• Use a bag or box that closes properly. A torn mailer can lose a small baby bodysuit on the way.
• If the shirt was worn and washed before you decided to return it, tell us in your email so we know what to expect.
• Keep the drop-off receipt until you hear from us that the return has arrived.

12. Gifts

If you received a Tee Crate shirt as a gift, for example a grandparent ordered the whole crew and the sizes are off, you can still ask for an exchange or store credit. Email us with the order number if you have it, or the name of the person who ordered, and we will help find it. A refund in money always goes back to the person who paid.

13. Orders that have not shipped yet

If your order is still being prepared, you may not need a return at all. Within 24 hours of ordering, you can cancel or change it, as explained on our Cancel or Change an Order page. After that, production may already have started, so a return or exchange after delivery is usually the way to go.

14. Need help with a return?

Write to support@teecrate.shop or open a ticket on our Submit Ticket page. Please include your order number, which items you are returning or swapping, and the sizes you want if it is an exchange. We reply within 24 hours on business days. You can also browse common questions in our FAQs and the Help Center.

Tee Crate, 11 Brookside Dr, Delmar, NY 12054, US.