Submit a Ticket

Last updated: November 11, 2026

At Tee Crate, a support ticket is simply an email to support@teecrate.shop with a clear subject line. There is no form to fill in and no account needed. This page gives you the subject line to use for each kind of question, the details to include, and what happens after you press send. A well-packed ticket, like a well-packed crate, gets everything sorted in one go.

1. Pick your ticket type

Each link below opens a new email with the subject line filled in. If the link does not open your email app, copy the subject line from the table and write to support@teecrate.shop yourself.

2. What to put in each ticket

Every ticket goes faster with the right details. Here is what we ask for, topic by topic.

Party date question

• The party date.
• The country and the state, province or region the parcel is going to.
• Which shirts you plan to order, if you know.

We will compare your date with our timings: 1-3 business days to prepare and 7-14 business days in transit. We give you an honest view, not a promise, because the carrier controls transit once the parcel leaves us.

Change order

• Your order number.
• Which shirt to change and exactly what the new choice is. For example: “Birthday Crew Role Tee, Mama, change size from M to L.”
• For a name, the name written exactly as it should be printed, with capital letters where you want them.
• For an address, the full new address.

Changes are possible within 24 hours of ordering. After that, production may have started and we cannot promise the change.

Cancel order

• Your order number.
• Whether you want to cancel the whole order or only certain shirts.

Within 24 hours of ordering, a cancellation means a full refund.

Where is my order

• Your order number and the email address used at checkout.
• The date you ordered.
• Any shipping message you received from us.

First check the Order Tracking page, which explains each order status. Remember that delivery takes 1-3 business days to prepare plus 7-14 business days in transit, so an order can be on its way without being late.

Problem with my order

• Your order number.
• A clear photo of the problem: the print, the damage or what arrived instead.
• A photo of the size label if the size looks wrong.
• What you would like: a replacement, an exchange or a refund.

We look at each case and reply with the next step. Photos you send are used only to sort out your order and are deleted 30 days after delivery.

Return or exchange

• Your order number.
• Which shirts are coming back.
• Whether you want a refund, store credit or an exchange, and the new size or colour for an exchange.

Returns are accepted within 60 days of delivery, for any reason, including personalised shirts. We email you a free return label. Full steps are on the Returns & Exchanges Policy page.

Refund question

• Your order number.
• The date you sent the return, if you have it.

We send refunds within 7 days of receiving your return, to the original payment method. See the Refund Policy.

Sizing help

• Who the shirts are for and their ages.
• The sizes they usually wear, if you know them.
• Any worry, for example “between 4T and 5T” or “still in diapers at 2”.

Our Size Guide covers every size system we use, and we are happy to look at your list.

Product question

• The product name or a link to its page.
• What you would like to know.

If a detail about a style is not on its product page, we tell you what we know for that style. We will not guess.

Payment question

• Your order number, if an order was created.
• The date and amount of the payment, and what you saw.

Do not send card numbers or screenshots that show full card details. The last four digits are enough if we need to match a payment.

3. What happens after you send a ticket

1. It reaches our inbox. Your email arrives at support@teecrate.shop, where a real person reads it.
2. We look up your order. If you gave an order number, we check the order, the sizes and the status.
3. We reply within 24 hours on business days. If we need one more detail, we ask in that first reply.
4. We sort it out. That could be a change, a cancellation, a return label, an exchange, a refund or simply an answer.
5. We close it clearly. When the ticket is done, we say so, and the email thread stays as your record.

Business days are Monday to Friday, not counting US public holidays. A ticket sent on a weekend is answered on the next business day.

4. Tips for a fast answer

• Reply in the same thread. When we answer, reply to that email instead of starting a new one, so the whole story stays together.
• Use the email from your order. If you write from another address, include the one you used at checkout.
• Be specific about people and sizes. “Grandpa, XL” is clearer than “the big one”.
• Write names exactly. For anything printed, type the name the way it should look.
• Send photos as attachments, not links to photo-sharing sites.
• Check your spam folder if you do not see our reply within one business day.

5. Three example tickets

Here is what a ticket can look like for three common situations. Copy the shape, change the details.

Example: a name change

Subject: Change order #1042
Message: Hi, I ordered 30 minutes ago. On the Name & Age Birthday Kid Tee, the name should be “Zoey”, not “Zoe”. Age 5 and size 5T stay the same. Thank you.

Why it works: the order number is in the subject, the product is named, the correct spelling is written out, and the message says what stays the same so nothing else gets touched by mistake.

Example: a crew sizing question before ordering

Subject: Sizing help
Message: Hello, my son turns 2 next month and still wears diapers, usually in 18M to 24M. His big sister is 6 and wears youth small. I want the Number Candle tee for him and the sibling tee for her, plus the role tees for me (usually M) and my husband (usually 2XL). Which sizes should I choose?

Why it works: every person in the crew is listed with an age and what they usually wear, so we can answer the whole set in one reply.

Example: a print problem

Subject: Problem with my order #1077
Message: The Grandpa role tee arrived with a smudge across the word “Grandpa”. Photos of the print and the size label are attached. I would like a replacement in the same size, XL, if possible.

Why it works: one shirt, one problem, clear photos, and a clear wish for how to fix it.

6. Tickets for gift orders and big crews

If you ordered as a gift and the parcel is going to someone else’s home, mention that in your ticket, because the family may be the one who sees the shirts first. Tell us whether we should keep the conversation with you only, so the surprise is not spoiled. If the family needs a different size, either you or they can start an exchange within 60 days of delivery; just include the order number.

For a big crew, such as a whole daycare class or a family reunion birthday, send the full list in one ticket before you order: names, roles, ages and sizes in a simple list, one person per line. We will check it against our products and sizes and point out anything that does not match, for example a youth size picked on a grown-up shirt.

7. Privacy and copyright tickets

For a privacy request, use the subject line “Privacy” and say what you would like: a copy of the details we hold about you, a correction, or deletion. Write from the email address you used with us, so we can match your request to your details. We may ask one question to confirm it is really you before we change or delete anything.

For a copyright or trademark concern, use the subject line “Copyright notice” and follow the steps on our DMCA page, which lists the details a notice needs. Our Intellectual Property Policy explains how we handle designs and personalised text.

8. Keep your details safe

We will never ask for your card number, bank login, security code or a password by email. If a message claims to be from Tee Crate and asks for any of these, it is not from us. Do not reply or click links in it; forward it to support@teecrate.shop so we know. You can read how we look after your details in the Privacy Policy.

9. Before you open a ticket

Many answers are already written down. The FAQs answer the questions we hear most, the Help Center sorts every topic, and the Shipping & Delivery and Cancel or Change an Order pages cover timing and changes. If your question is about a name you just typed wrong, though, skip the reading and email us right away: the 24-hour change window counts from the moment you ordered.

10. Who you are writing to

Tickets go to Tee Crate, 11 Brookside Dr, Delmar, NY 12054, United States, by email at support@teecrate.shop. We run email support only, with no phone line or live chat, and we do not accept tickets by post. More ways to find your way around are on our Contact Us page.