Contact Us

Last updated: November 11, 2026

Need a hand with a birthday order? You can reach Tee Crate by email, and a real person reads every message. This page tells you how to contact us, what to put in your email so we can help on the first reply, how fast we answer, and which page already answers the most common questions. If you are in a hurry before a party, skip to section 4 for the quickest way to get help with timing.

1. Why email only?

Birthday orders are full of small details: a name with an unusual spelling, five shirts in five sizes, a party on a Saturday three weeks from now. Those details are easy to lose on a phone call and easy to keep in writing. When you email us, your order number, the sizes and the names are all in one place, and our answer is in writing too, so you can look back at it when the parcel arrives. That is why Tee Crate runs on email support only.

Because we only have one channel, we watch it closely. Every message gets a reply within 24 hours on business days. If you write on a Saturday morning, you will usually hear from us by Monday, and if Monday is a US public holiday, by the next business day after that.

2. What to put in your email

The more we know in your first message, the fewer emails it takes to sort things out. Here is a simple checklist:

• Your order number, if you have already ordered. It is in your order confirmation email and starts with a number sign.
• The email address you used at checkout, if you are writing from a different one.
• Which shirt or shirts you are asking about, with the size and colour of each.
• The party date, if your question is about timing. A real date helps us give you a real answer.
• Photos, if something arrived damaged, misprinted or not as you ordered. A clear photo of the print and the label saves days of back and forth.
• What you would like to happen: an exchange, a refund, store credit, a change, or just an answer.

Please never send card numbers, bank details or passwords by email. We will never ask for them. If you ever receive a message that looks like it is from us and asks for payment details, do not reply to it, and forward it to support@teecrate.shop so we know.

3. Which page answers your question

Many questions already have a full answer on one of our pages. You are always welcome to email us anyway, but if you want an answer right now, start here:

4. Party coming up soon? Email us first

Our timings are 1-3 business days to prepare an order and 7-14 business days in transit to the US, Canada, Australia and New Zealand. In the slowest case that adds up to about 17 business days. If your party is closer than that, please email us before you order. Put “Party date” and the date in the subject line, for example “Party date: Saturday, March 14”, and tell us which country the parcel is going to. We will reply with an honest view of whether the order is likely to make it. We would rather tell you “this is tight” before you pay than have you waiting at the mailbox on party morning.

We cannot promise a delivery date, because the carrier sets the transit time once the parcel leaves us. What we can promise is a straight answer based on our real numbers.

5. Fixing an order you just placed

You have 24 hours after placing an order to cancel it or change it. That includes changing a size, a colour, a role, an age option, the shipping address, or the spelling of a name on a personalised shirt. Email us as soon as you notice, with your order number and exactly what should change. For a name, write it the way it should be printed, with capital letters where you want them.

After 24 hours, your shirts may already be in production. Email us anyway; if we can still make the change, we will, but we cannot promise it. Remember that we print exactly what you type and we do not send a proof before printing, so a quick spelling check before you place the order is the best protection.

6. Something arrived wrong

If a shirt arrives damaged, with a print that does not match what you ordered, in the wrong size, or with something missing from the crate, email us with your order number and a photo of the problem. Show the print and, if you can, the size label. Tell us whether you would like a replacement, an exchange or a refund. We will look at your message and reply within 24 hours on business days with the next step. Each case is a little different, so we work it out with you rather than sending a form letter.

7. Returns, exchanges and refunds

You can return anything within 60 days of delivery, for any reason, and personalised shirts are included. If you have simply changed your mind, we still send a free return label. Once your return reaches us, we send your refund within 7 days to the original payment method, or give you store credit if you ask for it; store credit never expires. To start a return, email us with your order number and which items are coming back. The full steps are on the Returns & Exchanges Policy page and the money side is on the Refund Policy page.

8. Questions before you buy

Not sure which shirt fits the party theme? Wondering whether a design works for a big sister and a little cousin at the same time? Trying to work out how many shirts the crew needs and which sizes? Send us the list. Something like “birthday kid turning 4, mama M, dad 2XL, grandma L, big brother 7 years old” is perfect, and we will tell you which products and sizes to look at. We will not tell you that one size “always” fits, because kids grow fast and every child is different, but we can point you to the right size systems and explain the differences.

For questions about fabric, fibre content, print method or care for a specific style, ask us and we will tell you what we know for that style. If a detail is not listed on the product page, we will not guess.

9. Bigger orders for daycares and parties

Ordering for a whole class, a daycare celebration or a big family reunion birthday? You can order as many shirts as you like through the normal checkout; each shirt is its own line in the crate, so you can check every size. If you have a long list and want help matching names, roles and sizes before you order, email us the list and we will help you put it together. We do not offer separate bulk pricing, and every shirt follows the same free shipping, return and refund rules.

10. Gift orders from grandparents and relatives

Lots of our orders are placed by someone who will not be at the party house when the parcel arrives: a grandma in another state, an aunt overseas, a godparent who wants to surprise the family. If that is you, a few tips make it easier. Enter the family’s address as the shipping address at checkout and your own email address, so the order emails come to you. If you are not sure of the kids’ sizes, ask a parent quietly, or read the Size Guide section for gift buyers, which explains what each size label means. And if you want help putting together a set for the whole crew, email us the ages and the adult sizes you know, and we will suggest which shirts to add to the crate. If the size turns out wrong, the family can still exchange it within 60 days of delivery.

11. A few examples of good first emails

Here are two short examples that get a full answer on our first reply. “Order #1234: I ordered the Name & Age Birthday Kid Tee with the name Maddie, but it should be Maddy. Ordered one hour ago.” Or: “Before I order: birthday is on June 6 in Ontario, Canada. Birthday kid is turning 3 and wears 3T. Mama is M, dad is XL. Will it make it?” Short, specific, and everything we need is there.

12. Copyright, trademarks and privacy

All our designs are original, and we do not print cartoon characters, licensed characters, logos, or team and school names. If you believe something on our site uses your work without permission, please follow the steps on our DMCA page or the Intellectual Property Policy. For questions about your personal details, such as asking what we hold about you or asking us to delete it, email us with “Privacy” in the subject line; our Privacy Policy explains your choices.

13. Our business details

Tee Crate
11 Brookside Dr
Delmar, NY 12054
United States
Email: support@teecrate.shop

Please do not mail returns or letters to this address unless we ask you to. Returns travel with the free label we email to you, and every question is fastest by email.

14. What happens after you write

Once your email reaches us, it lands in our support inbox. We read it, check your order if you gave us the number, and reply within 24 hours on business days. If we need one more detail, like a photo or the size you would like instead, we will ask for it in that first reply. When your question is sorted, we say so clearly, so you are never left wondering whether something is still open. If you have not heard back within one business day, check your spam or promotions folder for a message from support@teecrate.shop, then write to us again; sometimes an email goes astray, and we would rather get two messages than miss one.