Refund Policy
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This page is only about money: when Tee Crate pays you back, how much comes back, where it goes and how long it takes. The steps for sending a shirt back, and the free return label, live on our Returns & Exchanges Policy. Cancelling an order before it ships is covered on Cancel or Change an Order. If a refund has not reached you when you expected it, write to support@teecrate.shop. We reply within 24 hours on business days.
Refunds at a glance
- How fast: we issue your refund within 7 days of receiving your return.
- Where it goes: back to the payment method you used at checkout.
- How much: the full price you paid for each returned item, including any paid personalisation add-on on that item.
- Shipping: was free, so nothing is held back for it. Return postage is free too.
- Fees: no restocking fee, no charge for the return label.
- Cancelled within 24 hours: full refund of the order.
- Prefer store credit? Ask for it. Tee Crate store credit never expires.
1. The situations that lead to a refund
There are four common ways a Tee Crate order turns into a refund. Each one ends the same way, with money back on your original payment method, but they start in different places.
| Situation | What starts the refund | Refund timing | Amount |
|---|---|---|---|
| Change-of-mind return within 60 days | Your returned item reaches us | Within 7 days of receiving the return | Full item price |
| Our mistake (wrong age, role, size or a print flaw) | We confirm the problem with you | Within 7 days, counted from your return arriving or from our confirmation if no return is needed | Full item price |
| Order cancelled within 24 hours | We confirm the cancellation | Within 7 days of our confirmation | Full order total |
| We cancel an order we cannot fulfil | We email you that the order is cancelled | Within 7 days of that email | Full order total, or the affected items |
2. How long a refund takes
Our part is quick: we issue the refund within 7 days of receiving your return. For cancellations, the same 7 days count from the day we confirm the cancellation. As soon as the refund is issued, we send you an email that says so.
After that, the money travels through your payment provider or bank, and they decide when it shows on your statement. Many refunds appear within a few days, but some banks take longer, especially across borders or over weekends and holidays. If it has been more than a week since our refund email and you still cannot see the money, send us your order number. We will check our side and give you the details your bank may ask for.
A tip from experience: refunds usually show up as a separate line on your statement, not as a change to the original line. If you are scanning your statement for the old amount to shrink, look for a new credit line instead. Pending card charges that disappear on their own are not refunds; they are holds released by your bank.
3. Where the money goes
Refunds always go back to the payment method used at checkout, and to the person who paid. We cannot send a refund to a different card, a different account or a different person. This keeps everyone safe, including you.
That matters for gift orders. If Grandma paid for the whole birthday crew and one shirt is returned, the refund for that shirt goes back to Grandma’s payment method. If the person who received the gift would rather have something, we can offer them an exchange or store credit instead.
4. What is refunded, line by line
Every shirt in a Tee Crate order is its own line in the cart and on the order. That makes refunds easy to follow: you get back what you paid for each line you return.
- The item price: refunded in full for each returned item, at the price you actually paid.
- Size add-ons: adult sizes 2XL and 3XL cost $2 more and 4XL and 5XL cost $4 more. Because that was part of the price you paid, it comes back with the item.
- Personalisation add-ons: if you paid for an extra, such as the party date on the back of a Name & Age Birthday Kid Tee, it is refunded together with that shirt.
- Shipping: every order ships free, so there is no shipping charge to refund or to keep.
- Return postage: we pay for it with a free return label, so nothing is taken off your refund for it.
Example: a crew order has a birthday kid tee, a Mama tee in M, a Dad tee in 3XL and two sibling tees. You return the Dad tee because it is too big. Your refund is the price of that tee, including the $2 size add-on. Nothing else on the order changes.
5. Duties and taxes on international orders
Tee Crate does not add sales tax at checkout. For orders delivered to Canada, Australia or New Zealand, import duties or taxes depend on the destination country. Any amount paid to a delivery service or a government when the parcel arrives is not collected by us, so we are not able to refund it directly. If this affects your order, contact us and we will help you with the information you may need to ask for it back from whoever charged it.
6. Store credit instead of money
Some families would rather keep the value for the next birthday. If you prefer, we can give you store credit for the amount of your refund instead. Just say so in your return email. Tee Crate store credit never expires, so a little brother’s birthday next year is a perfectly good time to use it. If you change your mind and want money instead, ask us before the credit is used.
7. Partial refunds
Sometimes a full return is not the best answer. For example, a shirt has a small print flaw but the party is tomorrow and you would rather keep it. In a case like that, write to us with a photo and we will talk through a fair option with you by email. Nothing is decided for you; you choose between keeping the item with an agreed partial refund or returning it for a full one.
We do not take money off a refund for washing, wearing or opening a parcel when a return is inside the 60-day window. If something comes back in a state that worries us, we will email you before deciding anything.
8. Refunds for exchanges
An exchange is not a refund: you send back one piece and we send you another. If the new piece costs less, for example you swap a 4XL for an XL, we refund the difference within 7 days of receiving your return. If it costs more, we tell you the difference by email first and nothing is charged without your agreement.
9. Payment disputes and chargebacks
If something has gone wrong with a payment, please talk to us first. Most refund questions are solved with one email, and it is usually faster than a bank dispute. Write to support@teecrate.shop with your order number, and tell us what you see on your statement.
If you see the same order charged twice, send us a screenshot or the statement lines with the card number hidden. We will check it and refund any duplicate charge that reached us. If you have already opened a dispute with your bank or payment provider, we will answer their questions honestly and share our order records with them, and we will not process a second refund for the same amount while the dispute is open.
10. When we cannot refund
We want to be clear about the few times a refund is not possible, so there are no surprises:
- A change-of-mind return asked for more than 60 days after delivery.
- Items that were never bought from Tee Crate.
- Amounts charged by someone else, such as import duties paid on arrival, which we did not collect.
Even then, write to us. If there is something we can do, we will tell you.
11. A quick timeline of a typical refund
- Day 0: you email us that you want to return the Grandpa tee.
- Within 24 hours on business days: we reply with the free return label.
- A few days later: you drop the parcel off; it travels back to us.
- The day it arrives: the 7-day refund clock starts.
- Within 7 days of arrival: we issue the refund and email you.
- After that: your bank shows the money, on its own timing.
12. Personalised shirts and refunds
Name shirts follow the same money rules as every other item. The Name & Age Birthday Kid Tee, the Cake Smash Name Baby Bodysuit and the Sibling Name & Role Kids Tee can be returned within 60 days of delivery, and the refund is the full price you paid for that shirt, including any paid add-on on it. We print exactly what is typed at checkout and there is no proof step before printing, so please read the name twice before you order. If the printed name differs from what you typed, that is our error and you will never pay anything to put it right.
13. Currency and exchange rates
All Tee Crate prices are in US dollars, and refunds are issued in US dollars for the same amount you paid. If your card or account works in Canadian, Australian or New Zealand dollars, your bank converts the refund using its own rate on the day it arrives. That rate may differ from the one used when you paid, so the amount in your own currency can be a little higher or lower than the original charge. That difference is set by your bank, not by us, and we are not able to make it up.
14. If part of your order goes missing
A crew order can arrive in more than one parcel. If one parcel arrives and the rest does not, or a parcel never turns up at all, email us with your order number before you ask your bank for anything. We will look into it with you and agree what happens next, case by case, which can include sending the missing shirts again or refunding them. The Shipping & Delivery page explains our delivery estimates, so you can see when a parcel is truly late.
15. What our refund email tells you
When we issue a refund, the email we send you lists the order number, each item refunded, the amount for each item, the total and the payment method it went back to. Keep that email. If your bank asks for proof, it has everything they usually need. If something in the email does not match what you expected, for example an item missing from the list, reply to it and we will check straight away.
16. Contact us about a refund
Email support@teecrate.shop or open a ticket on our Submit Ticket page. Please include your order number, the items involved and, if you are asking about a refund you expected, the date of our refund email. We reply within 24 hours on business days. For payment questions that are not about refunds, see Payment Methods. Common questions are also answered in our FAQs.
Tee Crate, 11 Brookside Dr, Delmar, NY 12054, US.