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\nTo track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.
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Want to know where your crate is? Type your order number and the email address you used at checkout into the form above, and you will see the current status of your order and the items in it. Below the form, this page explains where to find those details, what each status means, how long each stage usually takes and what to do if something seems stuck. If the form does not find your order, write to support@teecrate.shop. We reply within 24 hours on business days.
\nYour order number is in the confirmation email we send as soon as you place an order. It is a number, usually shown near the top of the email next to the words “Order” or “Order number”, and it also appears on the thank-you page you saw right after checkout. If you created an account while ordering, you can also see every order you have placed by signing in to your account.
\nCan’t find the email? Try these in order:
\nEnter the order number exactly as it appears in your email, without spaces or extra symbols. Then enter the email address used at checkout, the one the confirmation was sent to. Press the button and your order details appear on the screen: the order date, the items in your crate with their sizes and options, and the current status.
\nIf the form says it cannot find your order, the most common reasons are a typo in the number, a different email address, or an order that was only just placed a few moments ago. Wait a minute, check both fields and try again. If it still does not work, we are happy to look it up by hand.
\nYour order moves through a few statuses as it goes from your cart to your door. Here is what each one means and what, if anything, you need to do.
\n| Status | \nWhat it means | \nWhat you should do | \n
|---|---|---|
| Pending payment | \nThe order has been created but the payment has not been confirmed yet. | \nNothing for a few minutes. If it stays like this, the payment may not have gone through; email us before ordering again so you are not charged twice. | \n
| On hold | \nWe are waiting for something before we can start, usually a payment confirmation or an answer from you. | \nCheck your email for a message from us and reply if we asked a question. | \n
| Processing | \nPayment is confirmed and your shirts are being prepared. This is the 1-3 business day getting-ready stage. | \nNothing. If you need a change, remember the 24-hour change window. | \n
| Completed | \nYour order has been sent on its way. It is now on the road, which takes 7-14 business days. | \nWatch your email for shipping details and keep an eye out for the parcel. | \n
| Cancelled | \nThe order was cancelled, by your request or by us, with an email explaining why. | \nYour refund is issued within 7 days of our cancellation confirmation. | \n
| Refunded | \nWe have issued a refund for the order or for part of it. | \nAllow your bank some time to show it. See the Refund Policy. | \n
| Failed | \nThe payment did not go through. | \nTry again with another payment option shown at checkout, or email us. | \n
Every order runs on two clocks. The first is the getting-ready time of 1-3 business days, while your order shows “Processing”. The second is the time on the road of 7-14 business days, after your order shows “Completed”. Business days are Monday to Friday, not counting public holidays.
\n| Stage | \nUsual length | \nStatus you will see | \n
|---|---|---|
| Order placed and payment confirmed | \nMinutes | \nPending payment, then Processing | \n
| Change and cancel window | \n24 hours after ordering | \nProcessing | \n
| Getting your shirts ready | \n1-3 business days | \nProcessing | \n
| On the road to you | \n7-14 business days | \nCompleted | \n
| Total, order to door | \n8-17 business days | \nCompleted | \n
If you ordered for a birthday party, a cake-smash photo session or a classroom celebration, the date matters more than anything else. Our planning rule is to order at least 17 business days before the day, which covers the slowest getting-ready time and the slowest road time. Use this page to check that your order moved from “Processing” to “Completed” within about three business days. If it did, you are on the normal path.
\nIf your party is close and your order still shows “Processing” after three business days, or “Completed” for longer than 14 business days with no parcel, email us with your order number and the party date. Telling us the date helps us understand how urgent it is.
\nA crew order with many shirts sometimes travels in more than one parcel. If some shirts arrive and others do not, check the shipping details we emailed. There may be more than one parcel on its way. The second one can be a day or two behind. If the estimate has passed and part of your order is still missing, write to us with the order number and a list of the shirts that did arrive.
\nDelivery estimates are estimates. Weather, holidays and busy seasons can slow a delivery service down. If the full estimate of 8-17 business days has passed and your parcel has not arrived, or the shipping details have not changed for a long time, please contact us. Send your order number, your shipping address and, if there is one, the party date. We will look into it and help you, case by case.
\nIf your shipping details say the parcel was delivered but you cannot find it, look around the door, in mailrooms or parcel rooms, and ask neighbours or building staff. Then write to us and we will help you take the next step.
\nOpen your crate as soon as it arrives and check each shirt: the size label, the age or role, and the spelling of any name. If something is wrong, take a photo of the item and its label and send it to us. We will put it right. If something is fine but does not fit, you have 60 days from delivery to return or exchange it with a free return label, as explained in our Returns & Exchanges Policy.
\nMost of what you need to follow your order arrives by email. Here is the usual set, so you know what to look for:
\nWe will never ask you for your password or full card number by email. If you receive a message that claims to be from Tee Crate and asks for either, do not reply to it; forward it to us instead.
\nIf you created an account at checkout, sign in from the account icon at the top of the site and open “Orders”. Every order you placed with that account is listed with its number, date, status and total. Click an order to see the shirts inside it. Orders placed as a guest do not appear in an account created later, but the tracking form at the top of this page works for them all the same.
\nNo. Processing is the getting-ready stage, which takes 1-3 business days. Your shirts are being prepared.
\nWe do not offer faster shipping options. The best way to make a party date is to order at least 17 business days ahead.
\nNot necessarily. Each order travels on its own. Check each one with its own order number.
\nThe form shows every line of the order as it was placed. If a shirt you meant to buy is not there, it may not have made it into the cart before checkout. Place a separate order for it, or email us within 24 hours of ordering and we will help you sort it out.
\nNo, this page only shows your order. To change an address, email us within 24 hours of ordering, as explained on the Cancel or Change an Order page.
\nIf someone else ordered for your family, such as a grandparent sending the whole crew, the tracking form needs their order number and their email address. Ask them to forward the confirmation email to you, or ask them to check the status for you. We can only share order details with the person who placed the order or someone they have clearly asked us to help.
\nThe tracking form only shows an order when both the order number and the matching email address are entered. That way, no one can look up your order with the number alone. Please do not post your order number or confirmation email publicly, for example in a party group chat with people outside the family.
\nEmail support@teecrate.shop or use our Submit Ticket page with your order number. We reply within 24 hours on business days. For delivery times and countries, see Shipping & Delivery. To change or cancel an order within 24 hours, see Cancel or Change an Order. For money questions, see the Refund Policy. Other answers are in our Help Center.
\nTee Crate, 11 Brookside Dr, Delmar, NY 12054, US.
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