{"page":{"id":961,"title":"About Us","handle":"about-us","url":"https://teecrate.shop/about-us/","body_html":"<p class=\"policy-updated\">Last updated: <time datetime=\"2026-11-11\">November 11, 2026</time></p>\n<p>Tee Crate is a small online shop for one thing: birthday shirts for kids, and matching shirts for the people who stand next to the birthday kid in the photo. Ages 1 to 10 each get their own shelf, half birthdays get a corner too, and the grown-ups get shirts in sizes S to 5XL. This page tells you what we sell, how the store works, what we promise and where to go when you need us. It is written the way we would explain it to a friend at the snack table: plainly, with no fancy words.</p>\n<section class=\"policy-summary\">\n<h2>Tee Crate at a glance</h2>\n<ul>\n<li><strong>What we sell:</strong> kids birthday tees, baby bodysuits for first and half birthdays, raglan tees, a youth tank top, grown-up crew tees, a crewneck sweatshirt and a canvas goody bag tote.</li>\n<li><strong>Who it is for:</strong> the birthday kid first, then mama, dad, grandma, grandpa, aunts, uncles, brothers, sisters and cousins.</li>\n<li><strong>Ages:</strong> a shelf for every age from 1 to 10, plus half birthday.</li>\n<li><strong>Sizes:</strong> baby 6M to 24M, toddler 2T to 5T, youth YXS to YXL, adult S to 5XL.</li>\n<li><strong>Shipping:</strong> free to the United States, Canada, Australia and New Zealand, no minimum. Ships from the USA.</li>\n<li><strong>Timing:</strong> 1-3 business days to prepare, then 7-14 business days in transit.</li>\n<li><strong>Returns:</strong> 60 days, any reason, with a free return label. Refund within 7 days of receiving the return.</li>\n<li><strong>Support:</strong> email <a href=\"mailto:support@teecrate.shop\">support@teecrate.shop</a>. We reply within 24 hours on business days.</li>\n</ul>\n</section>\n<h2>1. Why a crate?</h2>\n<p>Think about the last kids birthday party you went to. There is a cake with a number candle on top. There is a kid in the middle of the photo, usually with frosting somewhere it should not be. And around that kid there is a crew: a mama holding the plates, a dad holding the balloons, a grandma holding the camera, a big sister who wants to blow out the candle too. When families shop for birthday shirts, they are rarely buying one shirt. They are buying for that whole line-up.</p>\n<p>Most shops make that hard. You open one listing, pick a role from a long list, add it to the cart, go back, pick the next role, and somewhere along the way you read &#8220;each shirt sold individually&#8221; in capital letters and start counting on your fingers. We wanted the opposite. At Tee Crate you start with the birthday kid&#8217;s shirt, then add each person in the crew with their own size. Kid sizes and grown-up sizes stay in separate rows so nobody ends up in the wrong one. You see how many shirts are in the crate and the total before you check out. Every shirt is its own line in the cart, with its own size written next to it, so there is no surprise at the end.</p>\n<p>That is the whole idea behind the name. A crate is the box you pack for a party: everything goes in together, and you can see what is inside. Our cart is called &#8220;the crate&#8221; on the site for the same reason.</p>\n<h2>2. Every age has its own shelf</h2>\n<p>A lot of birthday shirt shops stop at age three or four. After that, the choice gets thin, and a seven-year-old ends up with a shirt made for a toddler&#8217;s party. We built the store around the number on the cake instead. On the homepage you will see a row of number candles from 1 to 10. Tap a number and you land on that age&#8217;s shelf: every design that works for that birthday, already narrowed down.</p>\n<p>Some designs are made for one age only, like the Three Scoops 3rd Birthday Tee, the Four-Alarm 4th Birthday Tee, the High Five 5th Birthday Tee, the Lucky Seven 7th Birthday Youth Tank Top or the Double Digits 10th Birthday Tee. Others, like the Number Candle Birthday Kid Tee, let you pick the age from 1 to 10 as an option, so the number on the shirt matches the number on the cake. The first birthday has its own section, <a href=\"/product-category/first-birthday-baby/\">First Birthday &amp; Baby</a>, with baby bodysuits for the first birthday and the half birthday, plus a raglan tee for babies.</p>\n<h2>3. What is on the shelves</h2>\n<p>Here is how the store is organised, so you can find your way quickly:</p>\n<ul>\n<li><a href=\"/product-category/birthday-kid-tees/\">Birthday Kid Tees</a>: the shirt for the kid whose birthday it is. Toddler sizes 2T to 5T and youth sizes YXS to YXL, depending on the design.</li>\n<li><a href=\"/product-category/first-birthday-baby/\">First Birthday &amp; Baby</a>: baby bodysuits and a baby raglan tee in 6M to 24M for cake smash sessions, first birthday parties and half birthdays.</li>\n<li><a href=\"/product-category/grown-up-crew-tees/\">Grown-Up Crew Tees</a>: role tees for Mama, Dad, Grandma, Grandpa, Aunt and Uncle, a matching number candle tee for adults, and party job tees for whoever is in charge of the cake, the balloons, the photos or the snacks. Adult sizes S to 5XL.</li>\n<li><a href=\"/product-category/siblings-cousins/\">Siblings &amp; Cousins</a>: tees for big brothers, big sisters, little brothers, little sisters and cousins, plus a party guest crew tee in kid sizes.</li>\n<li><a href=\"/product-category/party-day-extras/\">Party-Day Extras</a>: a crewneck sweatshirt for cooler months, a youth tank top for summer birthdays, a kids raglan tee and a canvas goody bag tote.</li>\n</ul>\n<p>You can also browse everything at once in the <a href=\"/shop/\">shop</a>.</p>\n<h2>4. Original designs, no characters</h2>\n<p>Every design in the store is our own. You will not find cartoon characters, licensed characters, brand logos, or team and school names on our shirts. Birthday parties often have a theme, and we love a good theme, so our designs use things every party already has: number candles, ice cream scoops, fire trucks, balloons, paper banners, the sun. We draw them in our own way and pair them with simple age words.</p>\n<p>This rule also applies to personalised items. When you type a name on a personalised shirt, it should be a person&#8217;s name or a nickname, not a brand, a team, a character or anyone else&#8217;s protected text. If an order asks us to print something like that, we will contact you and cancel that item with a full refund. Our <a href=\"/intellectual-property-policy/\">Intellectual Property Policy</a> explains this in more detail.</p>\n<h2>5. Personalised shirts, and why spelling matters</h2>\n<p>Three items in the store take a name: the Name &amp; Age Birthday Kid Tee, the Cake Smash Name Baby Bodysuit and the Sibling Name &amp; Role Kids Tee. On those product pages you type the name into a field, and a live preview shows it over the picture so you can see how the layout looks. The Name &amp; Age tee also has an optional add-on to print the party date on the back.</p>\n<p>One important thing: we do not send a proof or mockup before we print. We print exactly what you type. That means the spelling check is yours. Is it Aiden, Aidan or Ayden? Does Grandma want &#8220;Nana&#8221; or &#8220;Grandma&#8221;? Take ten seconds to check before you add it to the crate. If you spot a mistake after ordering, email us within 24 hours and we will fix it, because that is our change window. The <a href=\"/cancel-change-order/\">Cancel or Change an Order</a> page has the details.</p>\n<h2>6. Planning for the party date</h2>\n<p>The question we hear most is simple: will it arrive before the party? We would rather give you honest numbers than a happy guess. Every order takes 1-3 business days to prepare. Then it travels for 7-14 business days to the United States, Canada, Australia or New Zealand. Add those together and the slowest case is about 17 business days, which is roughly three and a half weeks.</p>\n<p>So our rule of thumb is: order at least 17 business days before the party. This is just arithmetic from our own timings, not a delivery guarantee, because carriers can be slower around holidays or in bad weather. If the party is sooner than that, email us before you order and we will tell you honestly whether it is likely to make it. More on this is on the <a href=\"/shipping-delivery/\">Shipping &amp; Delivery</a> page.</p>\n<h2>7. Sizes for every person in the photo</h2>\n<p>Buying for a whole family means juggling a lot of size systems at once: months for babies, T sizes for toddlers, youth letters for school-age kids and adult letters for everyone else. Grandparents and aunts who buy gifts often do not know whether a two-year-old wears 24M or 2T. Our <a href=\"/size-guide/\">Size Guide</a> explains each system in plain words, including the 24M versus 2T question in one sentence. Grown-up shirts come in exactly S, M, L, XL, 2XL, 3XL, 4XL and 5XL, so every adult in the crew can match. Sizes 2XL and 3XL cost $2 more, and 4XL and 5XL cost $4 more; the price is shown when you pick the size.</p>\n<h2>8. Our promises to you</h2>\n<p>We keep our promises short so we can keep all of them:</p>\n<ul>\n<li><strong>Free shipping</strong> to the US, Canada, Australia and New Zealand, with no minimum order.</li>\n<li><strong>60 days to return</strong> anything, for any reason, counted from the day it is delivered. Change your mind? We send a free return label.</li>\n<li><strong>Refunds within 7 days</strong> of receiving your return, back to your original payment method. Store credit instead if you prefer, and store credit never expires.</li>\n<li><strong>24 hours to cancel or change</strong> an order after you place it.</li>\n<li><strong>A reply within 24 hours</strong> on business days when you email support.</li>\n</ul>\n<p>The full rules live on our <a href=\"/returns-exchanges-policy/\">Returns &amp; Exchanges Policy</a> and <a href=\"/refund-policy/\">Refund Policy</a> pages.</p>\n<h2>9. Before the cake, after the cake</h2>\n<p>Here is a little party wisdom we picked up while building this shop. Many parents who plan a first birthday cake smash use two outfits: one clean outfit for the nice photos, taken first, and one easy outfit for the cake itself. A simple bodysuit or tee is a good pick for the cake part, because it comes off quickly and does not hurt to get messy. If frosting does land on the shirt, rinse it in cold water as soon as you can, before it dries. For any printed shirt, washing inside out in cold water and hanging it to dry is the gentlest way to look after the print. Each product page tells you what we know about that style; if you need a detail we have not listed, just ask.</p>\n<h2>10. How we work</h2>\n<p>Tee Crate is an online store with email support. We do not run a phone line or a live chat, and we do not have a shop you can visit. Every order is placed on this website, every question goes to our support inbox, and a real person reads and answers it. Orders ship from the USA. We do not take photo uploads on the site, and if you ever email us a photo to help with a question, we delete it 30 days after your order is delivered. You can read how we handle your details in our <a href=\"/privacy-policy/\">Privacy Policy</a>.</p>\n<h2>11. Who we are</h2>\n<p>These are our business details, exactly as they appear on our policies and order emails:</p>\n<p><strong>Tee Crate</strong><br />11 Brookside Dr<br />Delmar, NY 12054<br />United States<br />Email: <a href=\"mailto:support@teecrate.shop\">support@teecrate.shop</a></p>\n<p>The address above is our business address. It is not a store front or a returns drop-off point; returns go out with the free label we email to you.</p>\n<h2>12. Where to next</h2>\n<p>Ready to pack the crate? Start with the <a href=\"/product-category/birthday-kid-tees/\">Birthday Kid Tees</a>, then add the grown-ups from <a href=\"/product-category/grown-up-crew-tees/\">Grown-Up Crew Tees</a> and the siblings from <a href=\"/product-category/siblings-cousins/\">Siblings &amp; Cousins</a>. Still have questions? The <a href=\"/faqs/\">FAQs</a> answer the common ones, the <a href=\"/help-center/\">Help Center</a> sorts every topic, and the <a href=\"/contact-us/\">Contact Us</a> page shows you how to reach us. Happy birthday to whoever is turning one more candle older.</p>\n","visible_characters":10305,"meta_description":"Tee Crate makes original kids birthday tees for ages 1 to 10, plus matching shirts for the whole crew in adult S-5XL. Free shipping to US, CA, AU and NZ.","parent":null,"published_at":"2026-11-11T01:59:33+00:00","updated_at":"2026-11-11T01:59:33+00:00"}}